"I would recommend Steve LaPenta for any dealership looking to improve on the following items. Computer utilization, service advisor up selling, improving effective labor rates, shop work flow, customer retention, service employee training, service employee job alignment (could save you the expense of a position), installation of a quick lube teams, or any other service related issue you may be wrestling with. This allows for a very productive week.
The seven stores should realize a net profit improvement of over 25% for the first year. Steve is a great financial investment in your people and your department. We paid for your professional services in the first month!
The staff will learn more in the week that Steve LaPenta is there than they have learned in years. He is a great communicator and has a way of winning over your staff within hours and creating a refreshing attitude for the team. Steve is very straightforward so be prepared for a candid consultation.
I have had many “consultants” in to the various dealerships over the years. More often than not, they are not very detailed and certainly don’t help implement the necessary changes. However, in your case, this is much the opposite. You immediately won over the staff and put the wheels in motion for immediate improvement. "