Like most dealerships, you probably struggle with improving fixed operations and profit in today's industry. Most likely you are familiar with the OEM fixed operations programs such as General Motors Customer Retention, Chrysler-Dodge Five Star, Ford Motor Division Around The Wheel, as well as other Import manufacturer programs. Steve LaPenta has designed and patterned a more intense and detailed integrated sales, service and parts growth installation process. This process includes "onsite workshops" that are personalized for each dealership and it is an innovative approach to "fixing", "supporting" and "maintaining" your fixed operations growth.
Steven and his team of expert consultants will deliver immediate and measurable results by increasing labor and parts sales of maintenance and light repair items during the first week of on-site training. Service and parts department sales can increase by 20-30% within the first month. Dealer Automated Systems consultants and trainers are experts at providing long term growth solutions that will reduce customer defections and start to drive the customer pay maintenance and light repair business back to your service department.
Dealer Automated Systems offers auto dealerships competitively priced Professional consulting and training services. This means that his company can perform more efficiently and be cost effective than most dealerships can do themselves, however, going back to the basics of "fixing your people" is the key to continued success. This personalized installation program means you won't ever have to worry about training your service personnel again. Steve has been successful in every dealership they have been involved in over and over again. According to Steve "The dealership employee training process will
- Ensure a buy in with your employees
- Bring service and parts profits to a new level
- Develop customer communications
- Meet your customers needs and demands
- Improve Fixed Absorption
- Improve customer satisfaction index
- Increase customer retention and loyalty
- Increase Owner repurchase opportunity
Training your employees to be knowledgeable, articulate and sympathetic pays tremendous dividends in return business and new business as word of mouth spreads the news that your operation is squarely on the consumers' side.
Steve offers his client optional monthly maintenance plans that fit their needs to assure that their training investment is always protected and that the fixed operations business continues to keep growing.