Dealer Automated Systems
561.714.5071 | Email Us

About Dealer Automated Systems
spacer Today's Industry Facts
spacer Increase Labor-Parts Sales
spacer Service Advisor Training
spacer Appointment Process
spacer Labor Hour Inventory - Selling Time
spacer DMS Electronic Dispatching-ERO-ESI-TEC
spacer Technician Productivity and Efficiency
spacer Express Maintenance Team Installations
spacer Express Lube Team Installations
spacer Net Profit Improvements

Service Advisor Sales Training

Service advisors have more contact with customers than any other person in the dealership. Successful treatment and handling of customers begins with proper training. How many formal hours of Professional Service Advisor Training did you provide for your people last year?

The service department can no longer afford to employ service advisors that just "take orders and process people." In order for your business to continue to grow your service advisors need to "service people, not automobiles."

Dealer Automated Systems Service Sales Training process provides your service advisors with formal onsite training that includes:

  • Understanding and determine customer needs
  • Meet and Greet process
  • Improve listening, questioning and documentation skills to improve CSI.
  • Marketing communication skills
  • Competitive pricing
  • Increase labor and parts sales
  • Improve customer retention and CSI
  • Control the customer – eliminate the customer from "Here are my keys and I have to run out the door approach"
  • Service advisors control and spend the necessary consultation time with customer.
  • Perform active walk around at vehicle inspecting tires, front-end alignments, wipers blades and document exterior vehicle damage with the customer.
  • Present needed maintenance items and Ask for the Sale!
  • Time Utilization
  • Job Descriptions
  • Role Play
  • Fix the vehicle right the first time
  • Appointment Control – manual and/or Electronic DMS computer utilization.
  • Being prepared for next day appointments
  • Review vehicle history in advance
  • Review Inspection Report findings with the customer
  • Pay Plans
  • Service Menu design and development
  • Video tape role-play
  • Service Drive Process Training
  • Classroom Training
  • Follow up visits
  • Recruiting services available
  • Performance Maintenance Plans available for you to protect your financial training investment.

Today's Industry Facts | Increase Labor-Parts Sales

Service Advisor Training | Appointment Process

Labor Hour Inventory - Selling Time | DMS Electronic Dispatching-ERO-ESI-TEC

Technician Productivity and Efficiency | Express Maintenance Team Installations

Express Lube Team Installations | Net Profit Improvements

Copyright 2002-2012 Dealer Automated Systems. All Rights Reserved
Auto dealer consulting services including automotive service scheduling, automotive dispatching, fixed operations, automobile service department, computer utilization, service scheduling, shop loading, and more.

7779 Manor Forest Blvd. - Boynton Beach, Florida 33436
Phone 561.714.5071

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