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Increase Labor-Parts Sales
Dealer Automated Systems will perform a comprehensive assessment of the service department's financial performance and review key performance indicators with service and parts management team. We will educate service and parts management to identify areas of business strengths, weaknesses, financial opportunities and business threats.
Dealer Automated Systems will introduce new language and measurement indicators when discussing key financial growth opportunities. The future growth of fixed operations is dependant on more than just reviewing hours per repair order or shop production hours. Over the past thirty years these are primarily the only indicators that most dealers and or service managers have ever measured. I believe that it’s safe to agree, that whatever financial indicators we were watching…hasn’t worked!
Our consultants will work hands-on and train your fixed operations management team to understand and measure Key Performance Indicators needed to bring service and parts to a new level. The management team will form a consensus and develop an active action plan for immediate business growth.
Key Performance Indicators:
- Customer pay effective labor rates
- Average parts-labor sales per repair order
- Reynolds-ADP-UCS computer reporting
- Maintenance visit penetration and Maintenance sales penetration
- Monthly maintenance item forecasting
- Employee productivity and efficiency
- Customer retention percentages
- Service absorption percentages
- Department Expense analysis
- Warranty procedures
Quick Lube Metrics:
- Repair order ticket average
- Vehicle counts
- Daily target objectives
- Daily maintenance items sold
- Forecasting parts and labor sales
Active Employee Workshops Include:
- Introduction and State of Our Industry
- Service and parts managers pricing/selling workshop
- Fixed operations marketing-aftermarket mystery shopper workshop
- Technician vehicle inspection workshop (hands-on)
- 1st Appointment workshop
- Financial management training
- Repair order analysis
- Sales, service and body shop integration workshop
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