The service department's most valuable resource
is its inventory of labor hours and time.
Unlike the New Car Sales and Parts department the
service department does not have a tangible
resource to manage. Most service departments do not
take advantage of utilizing or correctly managing
available labor hour inventory.
department's schedule or load customers into the
shop based on the number of appointments and or
repair orders written per day rather than available
labor hours to sell.
Failure to manage
labor hour inventory creates a missed financial net
profit opportunity because once that "time" has
passed the service department will never be able to
sell it again.
This can amount
to tens of thousands of lost hours and net profit
dollars left on the table every month.
maximizing the service department's available labor
hours to sell on a daily basis is essential to the
future profitability of a service
This process can
most efficiently be managed by the correct
use of your current (ADP, Reynolds &
Reynolds and UCS) computer system.
computer vendors we have the past service
department experience in the day-to-day operations
that we apply to make your computer system perform
like it should.
consultants will train and work on-site with your
service staff to improve utilization in selling of
labor hours/time with your computer
Take a minute and
ask your Service Manager or Service Advisors how
the service departments "labor hour inventory" is
managed on a daily basis.