Dealer Automated Systems
561.714.5071 | Email Us

About Dealer Automated Systems
spacer Today's Industry Facts
spacer Increase Labor-Parts Sales
spacer Service Advisor Training
spacer Appointment Process
spacer Labor Hour Inventory - Selling Time
spacer DMS Electronic Dispatching-ERO-ESI-TEC
spacer Technician Productivity and Efficiency
spacer Express Maintenance Team Installations
spacer Express Lube Team Installations
spacer Net Profit Improvements

Today's Industry Facts

  • Customer defection rates from automobile dealerships are at all time high.
  • 46 % of customers defect for routine maintenance from their selling dealer after the 1st year of ownership.
  • Customers perceive the auto dealership as expensive and inconvenient.
  • Customers want and demand a "ONE-FULL STOP" routine maintenance provider that is competitively priced and can meet their needs.
  • 60 % of customers do not return back to their selling dealer for routine maintenance by the 3rd year or ownership.
  • Dealers need to sell more maintenance parts and labor including brakes and tires.
  • 80 % of customers will give the sales department an opportunity to sell them another new vehicle if the service department has met all their needs.
  • The future profitability of automobile dealerships will require a higher level of internal awareness, education and customer defection training.
  • Dealer Principal and its employee's must adapt to today's customer needs and exceed their expectations.

This pie chart represents that automobile dealerships have almost an 80% window of opportunity to bring the customer back to their store for routine maintenance.

Today's Industry Facts | Increase Labor-Parts Sales

Service Advisor Training | Appointment Process

Labor Hour Inventory - Selling Time | DMS Electronic Dispatching-ERO-ESI-TEC

Technician Productivity and Efficiency | Express Maintenance Team Installations

Express Lube Team Installations | Net Profit Improvements

Copyright 2002-2012 Dealer Automated Systems. All Rights Reserved
Auto dealer consulting services including automotive service scheduling, automotive dispatching, fixed operations, automobile service department, computer utilization, service scheduling, shop loading, and more.

7779 Manor Forest Blvd. - Boynton Beach, Florida 33436
Phone 561.714.5071

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