Today's Industry Facts

• Customer defection rates from automobile dealerships are at all time high.
• 46 % of customers defect for routine maintenance from their selling dealer after the 1st year of ownership.
• Customers perceive the auto dealership as expensive and inconvenient.
• Customers want and demand a "ONE-FULL STOP" routine maintenance provider that is competitively priced and can meet their needs.
• 60 % of customers do not return back to their selling dealer for routine maintenance by the 3rd year or ownership.
• Dealers need to sell more maintenance parts and labor including brakes and tires.
• 80 % of customers will give the sales department an opportunity to sell them another new vehicle if the service department has met all their needs.
• The future profitability of automobile dealerships will require a higher level of internal awareness, education and customer defection training.
• Dealer Principal and its employee's must adapt to today's customer needs and exceed their expectations.

This pie chart represents that automobile dealerships have almost an 80% window of opportunity to bring the customer back to their store for routine maintenance.

Today's Industry Facts | Increase Labor-Parts Sales Service Advisor Training | Appointment Process Labor Hour Inventory - Selling Time | DMS Electronic Dispatching-ERO-ESI-TEC Technician Productivity and Efficiency | Express Maintenance Team Installations Express Lube Team Installations | Net Profit Improvements