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Express Maintenance Team Installations
The most important maintenance item in our business today is the oil, lube and filter change. The first step to building creditability and a relationship with a customer is proving how efficient and timely, the service department can perform routine maintenance. Our trainers will perform an assessment of your facility and streamline an efficient process for an Express Maintenance Team installation. In most cases it is not necessary to spend tens of thousands of dollars to build a new facility to perform Quick Lube service.
Express Maintenance Team objectives include:
- Overcome customer perceptions that dealerships do not offer competitively priced, convenient routine maintenance service.
- Increase labor and parts sales of brakes, tires, filters, alignments, wiper blades, and discover light repairs through a bumper-to-bumper, under hood and under the vehicle - technician inspection process.
- Sales staff can educate customers "No appointment necessary"
- Offer "while you wait" service with 20-30 minute completion time.
- Increase hourly billing rate by aligning high cost /skilled technicians for other high skill job assignments and better manage cost of labor.
- Improve gross profit margins
- Improve customer retention by offering "free" brake and tire measurement reminder letters.
- Bring parts and labor sales to a new level
During the first visit to your store our professional trainers will analyze;
- Physical layout – Stall Utilization
- Financial parts and labor growth opportunities
- Vehicle Inspection Process
- Repair order analysis
- Repair order flow
- Out of stall time wasters
- DMS computer utilization
- Employee recruiting, interviewing and hiring
- New Employee Orientation
During the second visit to your store our professional trainers will perform the following processes;
- Implement Express Maintenance Teams
- Employee Training, Development and Motivation
- Merchandising your business
- Marketing and Promotion
- Management Profit Training
- Technical Service Procedures
- Custom designed to fit your facility
- Dealer Automated Systems offers low cost off-site Maintenance Plans to protect your investment and measure the results for you.
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