Dealer Automated Systems
561.714.5071 | Email Us

About Dealer Automated Systems
spacer Today's Industry Facts
spacer Increase Labor-Parts Sales
spacer Service Advisor Training
spacer Appointment Process
spacer Labor Hour Inventory - Selling Time
spacer DMS Electronic Dispatching-ERO-ESI-TEC
spacer Technician Productivity and Efficiency
spacer Express Maintenance Team Installations
spacer Express Lube Team Installations
spacer Net Profit Improvements


An appointment scheduling system that has been correctly implemented has unlimited benefits not only to the service department, but also more importantly has a positive impact with the customer during service reception. This is the first step to establishing a relationship with the customer.

The service advisors get away from just being "order takers" because of the long lines during the morning rush. With an effective appointment system a "consulting process" starts to take place between the advisor and customer. An advantage includes spending the necessary time with the customer to verify customer concerns at the vehicle. Service advisors now truly start to become service consultants.

This process creates the perception and influences how the customer will score your service departments' performance when responding to the manufacturer customer satisfaction surveys.

Some appointment systems benefits include:

  • Customer with appointments get there vehicle serviced the same day
  • No long lines in the morning at the service reception drive
  • Customers are promptly greeted and assisted on their specific arrival times.
  • No delays of service write up upon customer arrival
  • More time to review history and up-sell needed customer pay services
  • Repair orders are pre-written prior to the customer's arrival time
  • Computer generated appointment listings and "no-show" reports

Dealer Automated consultants will train and work on-site with your service staff to implement a successful and effective customer appointment system using your computer system.

Today's Industry Facts | Increase Labor-Parts Sales

Service Advisor Training | Appointment Process

Labor Hour Inventory - Selling Time | DMS Electronic Dispatching-ERO-ESI-TEC

Technician Productivity and Efficiency | Express Maintenance Team Installations

Express Lube Team Installations | Net Profit Improvements

Copyright 2002-2012 Dealer Automated Systems. All Rights Reserved
Auto dealer consulting services including automotive service scheduling, automotive dispatching, fixed operations, automobile service department, computer utilization, service scheduling, shop loading, and more.

7779 Manor Forest Blvd. - Boynton Beach, Florida 33436
Phone 561.714.5071

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