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Appointments
An appointment scheduling system that has been
correctly implemented has unlimited benefits not
only to the service department, but also more
importantly has a positive impact with the customer
during service reception. This is the first step to
establishing a relationship with the
customer.
The service
advisors get away from just being "order takers"
because of the long lines during the morning rush.
With an effective appointment system a "consulting
process" starts to take place between the advisor
and customer. An advantage includes spending the
necessary time with the customer to verify customer
concerns at the vehicle. Service advisors now truly
start to become service consultants.
This process
creates the perception and influences how the
customer will score your service departments'
performance when responding to the manufacturer
customer satisfaction surveys.
Some appointment
systems benefits include:
- Customer with
appointments get there vehicle serviced the same
day
- No long lines
in the morning at the service reception
drive
- Customers are
promptly greeted and assisted on their specific
arrival times.
- No delays of
service write up upon customer
arrival
- More time to
review history and up-sell needed customer pay
services
- Repair orders
are pre-written prior to the customer's arrival
time
- Computer
generated appointment listings and "no-show"
reports
Dealer Automated
consultants will train and work on-site with your
service staff to implement a successful and
effective customer appointment system using your
computer system.
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